When I can expect delivery of an order?
Expected Lead Times
The expected dispatch lead time for products are displayed on the product page and in your basket before checkout; you'll also receive an email update with a delivery date for when your order is due to be delivered.
The actual delivery date of your order depends on the items you've ordered, distance from a JDP branch, and the availability of our vehicles. If your order is needed for a specific date, use the JDP branch finder, call the team on 01228 587900 (Mon - Fri 8am to 5pm) or chat online to arrange delivery before checkout.
Please do not arrange contractors or groundworks to start until you have received your items. Delays can occur through the restrictions for coronavirus, and JDP can't be held liable for costs or losses due to these circumstances.
How much does delivery cost?
UK Mainland
Delivery charges depend on your items and distance from a JDP branch. Add your delivery information into your basket summary and use the delivery calculator to determine your delivery costs.
Restricted Areas for Bulk Items
Delivery is not possible for bulk items to the following postcodes:
AB35-AB38, BT1-BT93, DD8-DD11, DG3-DG9, DN15-DN22, DN31-DN41, FK8, FK16-FK17, FK19-FK21, GY1-GY9, HU1-HU20, HS1-HS9, HS99, IM0-IM99, IV2 6, IV4, IV19-IV63, JE1-JE4, KA5-KA8, KA18-KA19, KA26, KA27, KA28, KW1-KW3, KW5-KW14, KW15-KW17, LD, LL, LN1-LN13, NE19, NE46-NE49, NE65-NE71, NG22-NG24, NG31-NG34, PA20-PA88, PH42, PH43, PH44, TD, TR21-TR23, TS1-TS29, SY, YO7, YO11-YO16, YO21-YO22, YO25, YO41-YO43, YO51, YO60-YO62, ZE1-ZE3.
Use the JDP branch finder, call the team on 01228 587900 (Mon - Fri 8am to 5pm) or chat online to arrange delivery to areas within these postcodes.
Remote Areas
including Isle of Wight, Northern Ireland, Scottish Highlands & Isles, Isle of Man, Channel Islands
Please contact JDP to arrange delivery of your order before checkout. While you still may be able to complete your order online, additional charges may be added or your order cancelled. We use reputable carriers to organise delivery of your order, and charge delivery at cost, or can help organise delivery to ports or ferries to aid the delivery of your order.
Postcodes affected include: ZE0-ZE99, HS0-HS99, GY0-GY99, JE0-JE99, IM0-IM99, TR0-TR99, AB1-AB9, AB12-AB14, AB17-AB21, AB23, AB26-AB31, AB33-AB56, DD8-DD11, FK0-FK99, IV2 6, IV11-IV40, IV41-IV63, KA0-KA99, PH0-PH99, KW1-KW17, PA9-PA88, KY8-KY16, PO30-PO41. This list is not exhaustive, and if your postcode is affected we will contact you after your order has been placed.
In remote areas, concrete delivery may not be possible.
Concrete Delivery
The cost of delivering concrete products varies depending on the delivery address.
If your delivery address falls within 15 miles of a JDP branch, and you've ordered less than 10 concrete items, the delivery charge is £60.00 incl. VAT (£50.00 excl. VAT). Outside of this radius, or order more than 10 concrete items, or your concrete item is not available from a JDP branch, the delivery charge is calculated using the calculator in the basket summary (or during checkout).
Check the product descriptions of concrete products to determine whether they arrive from a JDP branch or manufacturer. Use the delivery charge calculator in your basket summary to determine your order delivery charges.
You may be required to offload concrete on site from our vehicles, depending on vehicle type and availability, and delivery is only to the kerbside. Delivery of concrete products may take up 7 working days although they usually arrive quicker. Contact us before ordering to ensure we can meet your expectations.
Delivery Charges at Branches
If you place an order at one of our branches, rather than online, you may find an increased delivery cost. This is due to the geography and transit differences from branch-to-branch. JDP may also utilise other carriers and suppliers rather than delivering your online order from your local JDP branch.
To provide a consistent service online, delivery charges are set as above.
Free Delivery Products
Certain products in the JDP store are marked Free Delivery; restrictions apply.
Delivery to remote areas and offshore locations including Northern Ireland, Scottish Highlands & Isles, Isle of Man and Channel Islands may incur additional delivery charges. Contact JDP before checkout, or complete your order online and our team will be in touch to discuss delivery.
If you add additional products to your order delivery charges may apply.
Royal Mail Tracked 24/48
We are now offering Royal Mail delivery service across our products range for small items. As the name suggests, it is fully tracked through the network, has £100 compensation for loss or damage (cost price), provides free text / email notifications and Safeplace delivery options.
- choice of either a 24 or 48 hour non-guaranteed service
- delivery six days per week
- compensation of £100
- items fully tracked through Royal Mail network
- delivery status updates via email automatically
- 2-4 hour estimated delivery window
- option for you to request delivery to a local Post Office for convenience via Local Collect the UK’s largest click-and-collect network
- option for you to provide an alternative Safeplace™ delivery location
GRAF delivery restrictions
A delivery charge may apply to the following zones; GY0-GY99, HS0-HS99, IM0-IM99, IV1-IV63, JE0-JE99, KW1-KW17 PA1-PA80, PL1-PL35, TQ1-TQ14, TR1-TR27, ZE0-ZE99.
Enduramaxx delivery restrictions
A delivery charge may apply to the following zones; AB1-AB9, AB12-AB14, AB17-AB21, AB23, AB26-AB31, AB33-AB56, DD8-DD11, FK0-FK99, GY0-GY99, HS0-HS99, IM0-IM99, IV2 6, IV11-IV40, IV41-IV63, JE0-JE99, KA0-KA99, KW1-KW17, KY8-KY16. PA9-PA88, PH0-PH99, TR0-TR99, ZE0-ZE99.
Restricted Delivery
JDP has over 50 vehicles in its delivery fleet, and so most orders arrive on JDP vehicles.
If accessing your delivery address will encounter parking restrictions, narrow roads, width, weight or height restrictions for a large vehicle (think a rubbish truck size) please inform us in the "Special Instructions" box during checkout. JDP reserves the right to refuse to make a delivery if you haven't informed us of any restrictions, and a driver considers it unsafe to access your property. Charges may apply for re-delivery.
Offloading and Signing For Your Order
Usually, a signature is required to accept the delivery. Please remember to check for breakages or damaged products, or missing quantities, as once you sign for the items you accept that the order is complete.
Orders are delivered on the basis that you are able to accept the order, and have the ability and willingness to manually offload items (or have mechanical offloading facilities, such as a forklift truck) from the delivery vehicle as JDP can't offload items for you.
If you do find damaged products, or missing quantities, or aren't able to offload items yourself please contact us as soon as possible for us to rectify any issues with your order. Please check our returns and refunds section for timescales of deadlines for when JDP can act in these circumstances.
Alternatively, you may provide instructions for JDP to leave orders in a safe place in the Special Instructions box during checkout. Please note that this is only available where JDP deliver your order, the items are able to manually offloaded, and if the driver believes it is safe to leave your order in your designated place. JDP cannot take responsibility for breakages or shortages on these occasions, and may not leave items if they are unable to be offloaded. JDP may contact you before delivery to discuss your requirements.