98%* of orders are delivered within 3 working days following an order being placed. You'll receive an email update with a delivery date for when your order is due to be delivered.
The actual delivery date of your order depends on the items you've ordered, distance from a JDP branch, and the availability of our vehicles. If your order is needed for a specific date, use the JDP branch finder to contact your local branch and arrange delivery before checkout.
*JDP's average delivery lead time for all orders nationwide is within 3 working days, as measured by JDP's Quality Team in respect of our ISO 9001 accredited quality system.
JDP has over 50 vehicles in its delivery fleet, and so most orders arrive on JDP vehicles.
If accessing your delivery address will encounter parking restrictions, narrow roads, width, weight or height restrictions please inform us in the "Special Instructions" box during checkout. JDP reserves the right to refuse to make a delivery if you haven't informed us of any restrictions, and a driver considers it unsafe to access your property. Charges may apply for re-delivery.
Offloading & signing for your order
Usually, a signature is required to accept the delivery. Please remember to check for breakages or damaged products, or missing quantities, as once you sign for the items you accept that the order is complete.
Orders are delivered on the basis that you are able to accept the order, and have the ability and willingness to manually offload items (or have mechanical offloading facilities, such as a forklift truck) from the delivery vehicle as JDP can't offload items for you.
If you do find damaged products, or missing quantities, or aren't able to offload items yourself please contact us as soon as possible for us to rectify any issues with your order. Please check our returns and refunds section for timescales of deadlines for when JDP can act in these circumstances.
Alternatively, you may provide instructions for JDP to leave orders in a safe place in the Special Instructions box during checkout. Please note that this is only available where JDP deliver your order, the items are able to manually offloaded, and if the driver believes it is safe to leave your order in your designated place. JDP cannot take responsibility for breakages or shortages on these occasions, and may not leave items if they are unable to be offloaded. JDP may contact you before delivery to discuss your requirements.