Selling Terms
This website is operated by John Davidson (Pipes) Ltd (referred to as JDP/we/our/us), a private limited company with registered office at Kintore Business Park, Inverurie, Aberdeenshire, AB51 OYQ, with VAT no. GB 265 1364 63 and registered in Scotland under company number SC050397.
For all enquiries, please email contact@jdpipes.co.uk.
General
As a user of this website (referred to as you/your) you agree that each order you place and purchase of product(s) via our website is subject to these terms. JDP may amend these terms from time to time. The terms that apply to your order will be the terms displayed on our website at the time you place the order.
If you are using this website on behalf of a business, you confirm that you have authority to bind the business to these terms.
Our Privacy Policy protects your personal information, terms using our website and how we collect and use the information you provide. Any order placed via our website shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the Carlisle Courts of Justice.
If any part of these terms is held in court to be wholly or partially illegal, invalid, void, voidable, unenforceable or unreasonable, such provision will to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable, such that the remainder of other terms and conditions will continue in full force and effect.
Placing an Order
The ‘Confirmation’ step in our checkout process provides final details of your order before purchase. Please check that your order is correct before proceeding to payment. You can cancel your order at any time during the checkout process.
Once payment has been made, we will send you an order update via email detailing the products you have ordered (including any tax or delivery charges). Please note that this is not an order confirmation or an order agreement from us.
Acceptance of your order and the completion of the contract between you and us will take place when we send you a delivery confirmation email for the products you have ordered and payment has been received in full (including any delivery charges). Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Returns Policy or Delivery Policy, we aim to deliver the products to you within 2 working days of the date included in your delivery confirmation email (where occasions in Force Majeure do not apply). Orders from our website are not processed at weekends or on UK bank holidays.
On some occasions or where there is limited stock availability, product specifications may change, in which case, we will offer a substitute(s) of the same or better quality for the agreed price. If you are unhappy with the substitution(s) you can return it in accordance with our Returns Policy.
JDP may reject or cancel an order before acceptance when there is a pricing or product information error, stock is unavailable, payment is not authorised or is reversed, delivery is unavailable, fraud or misuse is suspected, or when we are unable to fulfil the order for legal, safety or operational reasons.
Payment
JDP accepts the following payment methods: debit card, credit card, PayPal, PayPal Pay Later, Paypal Pay in 3 and Apple Pay.
Card payments and certain digital wallet payments are processed securely by our payment service provider, currently Stripe or such other provider as we may use from time to time. We do not store your full debit or credit card details on our website. Payment card data is handled by our payment service provider in accordance with applicable payment security standards.
Where you choose to pay using PayPal, PayPal Pay Later, Apple Pay or another third-party payment method, your use of that payment method will also be subject to the relevant provider’s own terms, privacy notices and eligibility requirements. We are not responsible for any decision by a payment provider, card issuer, bank, wallet provider, or credit provider to approve, decline, suspend, delay or withdraw a payment method.
Payment authorisation and order acceptance
Payment authorisation or completion at checkout does not mean that your order has been accepted by us. Your order is accepted only when we send our delivery confirmation email or otherwise confirm acceptance of the order. We may reject or cancel an order before acceptance where payment is not authorised, payment is reversed, stock is unavailable, a product or price error has occurred, delivery is unavailable, fraud or misuse is suspected, or we are unable to fulfil the order for legal, safety or operational reasons.
Refunds
Where a refund is due, we will refund the amount due to the original payment method where possible. Refunds involving PayPal, card payments, Apple Pay or other payment providers may be processed through the relevant provider. We will issue any refund within the timescale required by law or by our Returns Policy, but the time taken for funds to appear in your account may depend on the relevant payment provider, card issuer or bank.
Chargebacks, reversals and unauthorised payments
If a payment is declined, reversed, charged back, cancelled or later found to be unauthorised after goods have been supplied, we may suspend further supply, request return of the goods, recover the unpaid amount from you, and pursue any other remedies available to us by law. This does not affect any genuine rights you may have under our Returns Policy, Delivery Policy or applicable consumer law.
No payment-method surcharge
We do not charge you an additional fee solely because you choose to pay by debit card, credit card, PayPal, Apple Pay or another payment method displayed at checkout. Delivery charges and other order charges, where applicable, will be shown during checkout.
Price
Our website details prices including VAT (where applicable) and excluding VAT where mentioned. Prices shown do not include the cost of delivery. Delivery charges are quoted to you during the checkout process.
Where products are incorrectly priced, we will not accept the order. We will contact you with an option to purchase the products at the correct price or to cancel the order. In the event that we are unable to contact you your order will be cancelled and we will notify you via the email address used to place the order.
Prices displayed on our website are for online account or basic credit account customers and, where possible, will be the same as our branch prices. Prices will differ depending on your account status. Our branches are under no obligation to provide products at the prices available on our website.
Delivery
Our Delivery Policy provides full details about our service, locations and charges.
Delivery dates on our website are only estimates and may differ depending on the products you have ordered and your delivery address location. Where possible we will deliver your products on a single delivery using our own vehicle fleet.
JDP is not liable for indirect or consequential damages and losses arising from delivery delay, including, but not limited to, contractor costs, fitter costs, lost profit or business interruption. We recommend that you only arrange trade fitters or contractors once your products have been delivered.
Delivery charges for online orders may differ to branch delivery charges. Our branches are under no obligation to match online delivery charges or special offers only available online.
Where your delivery address falls outside of our delivery network, our checkout process will prevent you from completing your order. Non-local delivery of large items may incur additional delivery charges, which we will calculate and charge at cost on your order. We’ll then send you an email update for your order to either complete your order or to cancel.
You are to ensure safe unloading of your product(s), and we will hold no liability against loss or injury arising from the delivery of and/or unloading the product(s). Delivery will be deemed to have been made when the product(s) are delivered to the delivery address, even if you do not accept the delivery; risk of loss and damage in the product(s) will pass to you, and we reserve the right to charge you for insurance, transport and storage costs if an attempted delivery fails. Ownership of delivered goods will only pass to you once JDP has received payment in full.
Returns and Cancellations
Our Returns Policy provides full details about returning products or cancelling an order.
Force Majeure
We are entitled, without liability, to defer delivery of product(s) or cancel your order if we are delayed or prevented from providing a delivery service to you. This includes, but is not limited to, acts of God, governmental or local authority action, war, national emergency, riot, civil commotion, malicious damage, fire, explosion, lock-out, strike or other labour dispute, flood or other meteorological condition, restraint or delay affecting carriers, or delay in obtaining or inability to obtain supplies; provided that, if the event in question continues for a period of more than 120 days, either you or us will be entitled to give written notice to cancel the order.
Click and Collect
Where click and collect is available for your order, we will display this option during the checkout process.
When you have placed a click and collect order, you will receive an email confirming the products you have ordered. Payment for click and collect orders is required at the point of placing the order. An order update email will be sent to you to confirm when your order is ready for collection. Our aim is to make click and collect orders available on the next working day at your chosen branch.
If you have not collected the products on the date mentioned in your email our branch will attempt to contact you using the details you provided with your order. If you do not collect your order within 5 working days, we reserve the right to cancel and refund your order.
Click and collect orders require photo ID (such as a valid photocard driver’s licence or passport) and you may be asked to provide your order confirmation email (printed or shown on a device). If a 3rd party is collecting goods they must have your order confirmation email. We reserve the right to make a copy of the photo ID provided for proof of collection and we may contact you to verify the identity of the 3rd party. We reserve the right to refuse collection if we are unable to verify the identity of the person collecting the goods.
Liability
Nothing in these terms excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. Where we unable to fulfil our obligations, we will not be liable for any indirect or consequential loss (whether for loss of profit, loss of business, depletion of goodwill or otherwise), damage, expense or other claim for compensation whatsoever.