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Terms & Conditions

Selling Terms

This website is operated by John Davidson (Pipes) Ltd (referred to as JDP/we/our/us), a private limited company registered in Scotland with company number SC50397. Our registered office address is 1 Exchange Crescent, Conference Square, Edinburgh, EH3 8UL.

The postal and geographical address is Townfoot, Longtown, Carlisle, CA6 5LY. VAT no. GB 265 1364 63. JDP uses its own nationwide network of branches to deliver orders and reputable carriers where we are unable to use our own vehicle fleet.

For all enquiries please email contact@jdpipes.co.uk.

 

General

As a user of this website (referred to as you/your) you agree that each order you place and purchase of product(s) via our website is subject to these terms. We reserve the right to amend these terms at any time.

If you are using this website on behalf of a business you confirm that you have authority to bind the business to these terms.

Our Privacy Policy protects your personal information, terms using our website and how we collect and use the information you provide. Any order placed via our website shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts. These terms are only available in English.

Orders from our website are not processed at weekends or on UK bank holidays.

If any part of these terms is held in court to be wholly or partially illegal, invalid, void, voidable, unenforceable or unreasonable, such provision will to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable such that the remainder of other terms and conditions will continue in full force and effect.

 

Placing an Order

The ‘Confirmation’ step in our checkout process provides final details of your order before purchase. Please check that your order is correct before proceeding to payment. You can cancel your order at any time during the checkout process.

Once payment has been made we will send you an order update via email detailing the products you have ordered (including any tax or delivery charges). Please note that this is not an order confirmation or an order agreement from us.

Acceptance of your order and the completion of the contract between you and us will take place when we send you a delivery confirmation email for the products you have ordered and payment has been received in full (including any delivery charges). Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Returns Policy or Delivery Policy, we aim to deliver the products to you within 2 working days of the date included in your delivery confirmation email (where occasions in Force Majeure do not apply).

On some occasions or where there is limited stock availability product specifications may change, in which case, we will offer a substitute(s) of the same or better quality for the agreed price. If you are unhappy with the substitution(s) you can return it in accordance with our Returns Policy.

We reserve the right to reject or cancel any order for any reason.

 

Payment

Payments for orders placed via our website are processed by PayPal (PayPal (Europe) S.à r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg referred to as PayPal). By proceeding to pay for your order you agree to PayPal’s User Agreement and Privacy Policy.

JDP do not store debit or credit card details, nor do we share customer details with any 3rd parties.

You can complete payment for your order without a PayPal account by using PayPal’s guest checkout functionality using your credit/debit card.

Where PayPal is not available, or you do not wish to use PayPal, payment can be processed over the phone where your credit or debit card details will be taken and securely destroyed when payment is complete. If requested your receipt will be sent to the email address used for the order.

When payment is complete this does not mean that your order has been accepted by us. If your order is rejected or cancelled you will receive a full refund to the original payment method.

 

Price

Our website details prices including VAT (where applicable) and excluding VAT where mentioned. Prices shown do not include the cost of delivery. Delivery charges are quoted to you during the checkout process.

Where products are incorrectly priced we will not accept the order. We will contact you with an option to purchase the products at the correct price or to cancel the order. In the event that we are unable to contact you your order will be cancelled and we will notify you via the email address used to place the order.

Prices displayed on our website are for online account or basic credit account customers and, where possible, will be the same as our branch prices. Prices will differ depending on your account status. Our branches are under no obligation to provide products at the prices available on our website.

 

Delivery

Our Delivery Policy provides full details about our service, locations and charges.

Delivery dates on our website are only estimates and may differ depending on the products you have ordered and your delivery address location. Where possible we will deliver your products on a single delivery using our own vehicle fleet.

We shall be under no liability for any failure to deliver products within the estimated delivery dates or for any loss of any description that you may have incurred. We recommend that you only arrange trade fitters or contractors once your products have been delivered.

Delivery charges for online orders may differ to branch delivery charges. Our branches are under no obligation to match online delivery charges or special offers only available online.

Where your delivery address falls outside of our delivery network our checkout process will prevent you from completing your order. Non-local delivery of large items may incur additional delivery charges which we will calculate and charge at cost on your order. We’ll then send you an email update for your order to either complete your order or to cancel.

You are to ensure safe unloading of your product(s), and we will hold no liability against loss or injury arising from the delivery of and/or unloading the product(s). Delivery will be deemed to have been made when the product(s) are delivered to the delivery address even if you do not accept the delivery; risk of loss and damage in the product(s) will pass to you and; we reserve the right to charge you for insurance, transport and storage costs if an attempted delivery fails.

 

Returns and Cancellations

Our Returns Policy provides full details about returning products or cancelling an order.

 

Force Majeure

We are entitled, without liability, to defer delivery of product(s) or cancel your order if we are delayed or prevented from providing a delivery service to you. This includes, but is not limited to, acts of God, governmental or local authority action, war, national emergency, riot, civil commotion, malicious damage, fire, explosion, lock-out, strike or other labour dispute, flood or other meteorological condition, restraint or delay affecting carriers, or delay in obtaining or inability to obtain supplies; provided that, if the event in question continues for a period of more than 120 days, either you or us will be entitled to give written notice to cancel the order.

 

Click and Collect

Where click and collect is available for your order we will display this option during the checkout process.

When you have placed a click and collect order you will receive an email confirming the products you have ordered. Payment for click and collect orders is required at the point of placing the order. An order update email will be sent to you to confirm when your order is ready for collection. Our aim is to make click and collect orders available on the next working day at your chosen branch.

If you have not collected the products on the date mentioned in your email our branch will attempt to contact you using the details you provided with your order. If you do not collect your order within 5 working days we reserve the right to cancel and refund your order.

Click and collect orders require photo ID (such as a valid photocard driver’s licence or passport) and you may be asked to provide your order confirmation email (printed or shown on a device). If a 3rd party is collecting goods they must have your order confirmation email. We reserve the right to make a copy of the photo ID provided for proof of collection and we may contact you to verify the identity of the 3rd party. We reserve the right to refuse collection if we are unable to verify the identity of the person collecting the goods.

 

Liability

Nothing in these terms excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. Where we unable to fulfil our obligations we will not be liable for any indirect or consequential loss (whether for loss of profit, loss of business, depletion of goodwill or otherwise), damage, expense or other claim for compensation whatsoever.